Mubie¡¦s privacy policy covers the collection and
use of personal information that may be collected by
Mubie anytime you interact with Mubie, such as when
you visit our website, when you purchase Mubie products
and services, or when you call our sales or support
associates. Please take a moment to read the following
to learn more about our information practices, including
what type of information is gathered, how the information
is used and for what purposes, to whom we disclose the
information, and how we safeguard your personal information.
Your privacy is important to us, and we will do everything
to protect it.
Why we collect personal information
Your personal information will help us to deliver a
superior level of customer service. It enables us to
give you convenient access to our products and services
and focus on categories of greatest interest to you.
In addition, your personal information helps us keep
you posted on the latest product announcements, software
updates, special offers, and events that you might like
to hear about.
If you do not want Mubie to keep you up to date with
Mubie news, software updates and the latest information
on products and services, please send an email to privacy@mubie.com
or login into our user club to tell us, we will follow
your instruction to keep your privacy.
What information we collect
There are a number of situations in which your personal
information may help us give you better service. For
example, we may ask for your personal information when
you¡¦re discussing a service issue on the phone with
an associate, downloading a software update, registering
for a seminar, participating in an online survey, registering
your products, or purchasing a product. At such times,
we may collect personal information relevant to the
situation, such as your name, mailing address, phone
number, email address, and contact preferences; your
credit card information and information about the Mubie
products you own, such as their serial numbers, and
date of purchase; and information relating to a support
or service issue. We collect information for market
research purposes ¡X such as your occupation and where
you use your product ¡X to gain a better understanding
of our customers and thus provide more valuable service.
We also collect information regarding customer activities
on our website, it helps us to determine how best to
provide useful information to customers and to understand
which parts of our websites and Internet services are
of most interest to them.
The Mubie website, allows you to create a ¡§Mubie ID¡¨
based on your personal information. This convenient
service saves you time and allows for easier use of
our web services. Here¡¦s how it works: You create a
personal profile ¡X providing your name, phone number,
email address, and in some cases your mailing address
or a credit card number ¡X and choose a password and
password hint (such as the month and day of your birth)
for security. The system saves your information and
assigns you a personal Mubie ID ¡X in many cases simply
your email address, because it¡¦s unique and easy to
remember. The next time you order from the Mubie channel
partners or register a new product, all you need to
do is enter your Mubie ID and password; the system looks
up the information it needs to assist you. In addition,
if you update the information associated with your Mubie
ID it will be available for all your transactions with
Mubie globally.
If you use a bulletin board or chat room on an Mubie
website you should be aware that any information you
share is visible to other users. Personally identifiable
information you submit to one of these forums can be
read, collected, or used by other individuals to send
you unsolicited messages. Mubie is not responsible for
the personally identifiable information you choose to
submit in these forums.
When we disclose your information
Mubie takes your privacy very seriously. Be assured
that Mubie does not sell or rent your contact information
to other marketers. To help us provide superior service,
your personal information may be shared with legal entities
within the Mubie group globally who will safeguard it
in accordance with Mubie¡¦s privacy policy. There are
also times when it may be advantageous for Mubie to
make certain personal information about you available
to companies that Mubie has a strategic relationship
with or that perform work for Mubie to provide products
and services to you on our behalf. These companies may
help us process information, extend credit, fulfill
customer orders, deliver products to you, manage and
enhance customer data, provide customer service, assess
your interest in our products and services, or conduct
customer research or satisfaction surveys. These companies
are also obligated to protect your personal information
in accordance with Mubie¡¦s policies. Without such information
being made available, it would be difficult for you
to purchase products, have products delivered to you,
receive customer service, provide us feedback to improve
our products and services, or access certain services,
offers, and content on the Mubie website.
At times we may be required by law or litigation to
disclose your personal information. We may also disclose
information about you if we determine that for national
security, law enforcement, or other issues of public
importance, disclosure is necessary.
How we protect your personal information
Mubie takes precautions ¡X including administrative,
technical, and physical measures ¡X to safeguard your
personal information against loss, theft, and misuse,
as well as unauthorized access, disclosure, alteration,
and destruction.
The Mubie Online Store use Secure Sockets Layer (SSL)
encryption on all web pages where personal information
is required. To make purchases from the Mubie Online
Store, you must use an SSL-enabled browser such as Safari,
Netscape Navigator 3.0 or later, or Internet Explorer.
Doing so protects the confidentiality of your personal
and credit card information while it¡¦s transmitted over
the Internet.
You can help us by also taking precautions to protect
your personal data when you are on the Internet. Change
your passwords often using a combination of letters
and numbers, and make sure you use a secure web browser
like Safari.
Integrity of your personal information
Mubie has safeguards in place to keep your personal
information accurate, complete, and up to date for the
purposes for which it is used. Naturally, you always
have the right to access and correct the personal information
you have provided. You can help us ensure that your
contact information and preferences are accurate, complete,
and up to date by checking at www.mubie.com.
And you can request a copy of your personal information,
your product registration history, and your interactions
with our sales and support agents by contacting us at
the email service@mubie.com
.
Cookies and other technologies
As is standard practice on many corporate websites,
Mubie¡¦s website uses ¡§cookies¡¨ and other technologies
to help us understand which parts of our websites are
the most popular, where our visitors are going, and
how much time they spend there. We use cookies and other
technologies to study traffic patterns on our website,
to make it even more rewarding as well as to study the
effectiveness of our customer communications. And we
use cookies to customize your experience and provide
greater convenience each time you interact with us.
For example, knowing your first name lets us welcome
you with a greeting the next time you visit the Mubie
Store. Information such as your country and language
¡X and if you¡¦re an educator, your school ¡X helps us
provide a more useful online shopping experience. And
your contact information, product serial numbers, helps
us register your products, personalize and provide you
with customer service.
As is true of most Web sites, we gather certain information
automatically and store it in log files. This information
includes internet protocol (IP) addresses, browser type,
internet service provider (ISP), referring/exit pages,
operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual
users, to analyze trends, to administer the site, to
track users¡¦ movements around the site and to gather
demographic information about our user base as a whole.
Mubie will not use the information collected to market
directly to that person.
Our companywide commitment to your privacy
As we said, Mubie takes protecting your privacy very
seriously. To make sure your personal information is
secured, we communicate these guidelines to Mubie employees
and strictly enforce privacy safeguards within the company.
And we do not knowingly solicit personal information
from minors or send them requests for personal information.
Mubie abides by the safe harbor framework set forth
by the U.S. Department of Commerce regarding the collection,
use, and retention of personal information collected
from the European Union. You¡¦ll find more information
about the U.S. Department of Commerce Safe Harbor Program.
Mubie¡¦s website has links to the sites of other companies.
Mubie is not responsible for their privacy practices.
We encourage you to learn about the privacy policies
of those companies.
Mubie may update its privacy policy from time to time.
When we change the policy in a material way a notice
will be posted on our website along with the updated
privacy policy. If you have questions or concerns about
Mubie¡¦s collection, use, or disclosure of your personal
information, please email us at privacy@mubie.com.
Mubie Co., Ltd.
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